Work Folder Location Microsoft Store Version
If you ask for support you might be asked for an FDR file, those can be found in the work folder (see below). You can press the DFDR button (right of the throttle levers and above the TCAS panel) to mark an event. Note down what the FMA showed (or even better: take a screenshot or make a video). Note down which flight condition you are (in flight, on ground). Read the known and typical issues to be sure it's not already known or can be solved that way. When reporting issues, please take the following into account: Please see the screenshot below for an example: We highly recommend using a sensitivity setting of - 30 % to better simulate the increased force you need to push or pull the real sidestick in the aircraft. The below recommendations are therefore initial starting points, and it might be necessary to adapt these for your controller and your preference. 
Sensitivity settings are highly hardware-dependent and can be different for each controller. Any mod or add-on that changes the physics or has an impact on the flight model is not supported.Typical issues when this is not done properly: constantly flashing "LVR CLB", FLX / TOGA not engaging or ATHR not holding speed correctly (the latter can also happen when in CLB/OP CLB or DES/OP DES and flying manually -> in that case you need to take care of holding speed with pitch).Ensure that you have enough dead zone around the detents.
It's crucial for the Autothrust system to have properly setup detents. The A32NX forces the modern flight model and selection in the MSFS settings is not necessary. Any lower performance may result in unexpected behavior. 
The custom autopilot system needs at least a stable 17 fps to work properly. Lighting Pedestal, AIDS, DFDR First Officer Side Mapping of Events to Control Autopilot / Autothrust Not Solved or Missing (This List is Not Conclusive) Custom Autopilot and Autothrust System incl.
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